Credit Union Ombudservice

Atlantic credit unions are committed to ensuring the financial well-being of their members, and providing high-quality service to both members and the public. Atlantic credit unions recognize that sometimes things can go wrong. If any aspect of your credit union experience concerns you, we encourage you to first follow your credit union’s internal dispute process.

Please contact your credit union to obtain more information on their internal dispute process. If you still feel your complaint has not been appropriately dealt with at the completion of the credit union’s internal dispute process, and you deal with a credit union based in New Brunswick, Newfoundland and Labrador**, Nova Scotia or Prince Edward Island, you may choose to take your complaint forward to the third-party Credit Union Ombudsperson. Your formal complaint to the Ombudsperson must be filed within 180 days of receiving the credit union’s final internal decision.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or the credit union when investigating disputes. This service is free of charge to the individual, however, the Ombudperson’s recommendation is not a binding resolution for your complaint unless mutually accepted by you and the credit union.

Contact Information

To find your credit union’s contact information, click here to use our “Find a Credit Union” locator.

The Ombudsperson can be contacted by:

Complaint Forms

Complaint Forms can be obtained directly from your credit union.

Privacy Complaints

Your credit union goes to great lengths to protect your confidential financial information and ensure your personal information is secure. Please visit your credit union’s website to learn more about the safeguards and procedures currently in place to protect personal information of their members.

If you have a complaint relating to a breach of your privacy or use of your personal information, your first step is to contact your credit union’s Privacy Officer. The Office of the Privacy Commissioner of Canada would be your contact of final resort at:

Privacy Commissioner of Canada

30 Victoria Street

Gatineau, ON   K1A 1H3

Toll-free: (800) 282-1376


** With the exception of Newfoundland and Labrador Credit Union