About Session
AI is creating new opportunities for credit unions to enhance efficiency, improve member experiences, and support decision-making. As organizations explore how best to adopt AI, many are focused on balancing strategic ambition with practical, achievable use cases.
In this session, Rakesh Kochhar (Sydney Credit Union), Anthony McQuaid (Sydney Credit Union/Heliolab), and Michael Flynn (Public Service Credit Union) will share how they are approaching AI strategy and implementation. Panelists will discuss their use cases, governance considerations, lessons learned, and the challenges and opportunities they have encountered along the way. Participants will gain practical insights into how credit unions can move from exploration to action while building organizational confidence and capability in AI.
